When I came in unannouced this morning and told Mario my car had some issues starting, he listened carefully, analyzed the situation, explained what they would do and quickly arranged my ride home less than 15 minutes after I got there. An hour or so later, he called, told me the diagnosis, plan, and cost and then called back earlier than he said he would and to say it was all ready. All in all, it was an amazingly painless car repair experience that could have ruined an otherwise busy day of shuttling kids to and fro. Mario is terrific!